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For General & Order Enquiries please email us at info@posthmnlab.com For Urgent Enquiries, Speedy Assistance & Post-purchase support please message us in Instagram DM.

Lifetime Warranty

As a valuable Posthuman Lab terrestrial member, if your jewelry has lost its shine at any point of time, Posthuman Lab will cover new plating and polishing for free. In such cases, customer will be responsible for covering the associated shipping fees back to Posthuman Lab. This complimentary unlimited service is our pledge. Long-term care and maintenance support is available to our Posthuman community forever.

Orders

Can I buy now & pay later?

Split your entire online purchase into 4 interest-free payments over 6 weeks with no impact on your credit score. Add your items to the cart as normal and simply check out with option Sezzle.

Can I exchange/return my order?

Absolutely, we offer a no hustle return process. For more detailed information about returns & exchange please visit this page.

How can I pay for an order in Russia?

We understand how challenging it is to order goods from overseas to Russia. That is why we support payments from Russian community via our legal representative in Russia using СБП transfer.
Let us know what items are you interested in, include your email address, phone number, full name and delivery address in English.
We will create an order for you that will be sent to your email with the total amount. Once you confirm an order, we will send you our representative СБП details.

I accidentally ordered the wrong size? What do I do?

No hustle.

Before the order is shipped, just let us know at info@posthmnlab.com within 1 day so we can update your order.

After the order is shipped, for more detailed information about returns & exchanges, please visit this page.

I changed my mind. Can I cancel my order?

Once an order is placed, you have 1 day to cancel if you change your mind.

Posthuman Community

Can I rent Posthuman Lab items for MV, Photoshoot, Celebrity styling?

For any renting services, please enquire us directly at info@posthmnlab.com providing a detailed description of the event.

Be aware that a signed contract and deposit are required to rent any PHL products.

Do you offer Affiliate Marketing?

Yes, for becoming our affiliate member please visit here for more detail.

How can I be ahead of new releases?

Become part of the elite community by subscribing to our newsletters. Use this card below to subscription. Stay ahead of new product launches, receive prototypes for feedback, exclusive offers etc.

Pre-orders & 3D Printing-on-demand

3D Printing-on-demand policy

Once an order is placed, your unique item will be 3D printed specifically for you based on your measurements and specifications. The complete on-demand production cycle typically takes 10-14 days excluding delivery time.

You will receive regular updates & notifications at every step of the 3D printing production cycle.

Once your custom 3D printed item is completed and shipped, you will receive tracking information via email.


Order Cancellation

Due to the immediate start of production for on-demand items:

  • You have 24 hours after placing your order to request cancellation. To request a cancellation within this window, please contact us at info@posthmnlab.com with your order details
  • Once the 24-hour cancellation window has passed, we cannot offer refunds or cancellations as your item is being 3D printed according to your unique measurements and specifications

Production Timeline

Production begins immediately after your order is placed and payment is confirmed. Your item will be 3D printed, finished, and prepared for shipping within 10-14 days.

On-demand items are 3D printed according to your unique measurements and specifications. Please ensure all measurements provided are accurate, as items are printed specifically to your dimensions.

Quality Assurance

Quality control is our top-notch priority. However, if there is damage during delivery or an issue on our end, we will gladly reprint or refund your item in full. Please note that you should send us evidence (photos of the damaged item and packaging) immediately upon receiving your parcel to qualify for replacement or refund.

Sustainability Commitment

Our on-demand printing model eliminates waste by printing items only when ordered and exactly to specifications. This approach ensures we maintain minimal inventory and reduce our environmental footprint.

Pre-Order Policy

Pre-order Process

Once an order is placed, you will receive regular updates & notifications at every step of the 3D printing production cycle. Overall, the complete pre-order cycle takes from 4-5 weeks from order placement to delivery.

Order Cancellation

  • Once an order is placed, you have 10 days to cancel pre-order if you change your mind.
  • To request a cancellation, please contact us at info@posthmnlab.com with your order details.

Post-Cancellation Window

  • After the 10-day cancellation window closes, production of your item will begin. The production process typically takes 10-14 days to complete once your order enters the production queue.

Quality Assurance

Quality control is our top-notch priority. However, if there is damage during delivery or an issue on our end, we will gladly recreate or refund your item in full. Please note that you should send us evidence (photos of the damaged item and packaging) immediately upon receiving your parcel to qualify for replacement or refund.

Shipping & Delivery

  • Once shipped, you will receive tracking information via email.


Sustainability Commitment & Production

  • Pre-orders allow us to plan and produce items based on demand, eliminating stock & material waste.
  • Once the cancellation window closes, your order is locked in, and we begin fulfilling it according to our production schedule.

For further assistance, reach out to us at info@posthmnlab.com

What is difference between Pre-orders & 3D Printing-on-Demand?

  • The majority of products on the website are available for immediate purchase and delivery unless specifically marked as "Pre-Order" or "3D Printed On-Demand."
  • Pre-orders typically apply to new collection releases, placing you in queue for production when collections launch. The complete pre-order cycle takes 4-5 weeks from order placement to delivery.
  • On-demand items such as Tops, Bralettes, Swords or Bags are 3D printed as you place your order and according to your unique measurements. On-demand items take 10-14 days for production plus delivery time.

Shipping

Can I change the delivery address?

No hustle. Since you ordered, you have 1 day to change your shipping address. Please send us an email with the order number and new address details at info@posthmnlab.com .

Do I need to pay taxes?

We want you to have less hustle during shopping experience with POSTHUMAN LAB. For EU customers we pre-pay your taxes.

For the rest of the world, we will handle customs declarations to minimize any tax burden, however, the final outcome will depend on your local customs, which is outside of POSTHUMAN LAB control.

Do you ship worldwide?

Yes, Posthuman Lab offers Earth Worldwide Shipping except for Ukraine and remote areas.

How can I track my order?

After your item is shipped, you will receive an email with a tracking number. Please click this link to view the shipping status.

What are Shipping Fees?

Posthuman Lab offers complimentary shipping for orders over $300.

For orders less than $300 please check the shipping price at the checkout page.

Shipping Policy

Complimentary Worldwide Shipping

Posthuman Lab offers complimentary shipping worldwide for orders over $300 USD. For orders under $300 USD, shipping fees will be calculated at checkout.

Estimated Delivery Times (Shipped from Hong Kong):

  • United States: 6-10 days
  • Australia & New Zealand: 6-10 days
  • EU Countries: 4-10 days
  • United Kingdom: 4-8 days
  • Asian Countries: 3-7 days
  • Canada: 7-12 days
  • China & Hong Kong: 2-3 days
  • Russia: 15-20 days
  • Rest of the World: 7-12 days

Please allow 1-2 business days for order processing and dispatch.

*The delivery timeline stated above refers to the period after the shipment has begun, not from the time the order is placed.

*The shipping duration may vary depending on the circumstances of the carrier and public holidays.

Customs & Duties:

  • Orders Under $300: All taxes included, no additional costs upon delivery.
  • Orders Over $300: Customers are responsible for local import duties and taxes, payable directly to your local courier.

Returns must be requested within 14 days of delivery.

For further questions, please visit FAQ or contact info@posthmnlab.com.

Where is Posthuman Lab based?

We're a registered Hong Kong entity, operate and ship from within Hong Kong SAR.

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