FAQ
FAQ
FAQ
FAQ
FAQ
FAQ
FAQ
FAQ
0011 - 0002
私たちに関しては
HOME
faq
// current motif
©year 2024
現在のモチーフ

For General & Order Enquiries please email us at info@posthmnlab.com For Urgent Enquiries, Speedy Assistance & Post-purchase support please message us in Instagram DM.

Orders

Can I buy now & pay later?

Split your entire online purchase into 4 interest-free payments over 6 weeks with no impact on your credit score. Add your items to the cart as normal and simply check out with option Sezzle.

Can I exchange/return my order?

Absolutely, we offer a no hustle return process. For more detailed information about returns & exchange please visit this page.

Can I rent Posthuman Lab items for MV, Photoshoot, Celebrity styling?

For any renting services, please enquire us directly at info@posthmnlab.com providing a detailed description of the event.

Be aware that a signed contract and deposit are required to rent any PHL products.

I accidentally ordered the wrong size? What do I do?

No hustle.

Before the order is shipped, just let us know at info@posthmnlab.com within 1 day so we can update your order.

After the order is shipped, for more detailed information about returns & exchanges, please visit this page.

I changed my mind. Can I cancel my order?

Once an order is placed, you have 1 day to cancel if you change your mind. We start 3D printing your item 1-2 days post-purchase, and once printing has begun, we can't stop production or issue a refund. Quick decisions are appreciated to ensure efficiency and satisfaction.

Pre-Order Policy

Order Cancellation

  • Within 14 days of placing the order: cancellations are not allowed as production begins.
  • To request a cancellation, please contact us at info@posthmnlab.com with your order details.

Post-Cancellation Window

  • 14-day period has passed, cancellations and refunds are no longer available, as production will have begun and orders can no longer be adjusted.

Shipping & Delivery

  • Once shipped, you will receive tracking information via email.
  • Expected Shipping Date: End of April, 2025.


Processing & Production

  • Pre-orders allow us to plan and produce items based on demand.
  • Once the cancellation window closes, your order is locked in, and we begin fulfilling it according to our production schedule.

For further assistance, reach out to us at info@posthmnlab.com

Pricing Transparency Policy

Took us 1,5 years to develop 3D printing manufacturing method. Which means we create each item as you order. This is our commitment to sustainability that allows us to reduce any waste. In addition, we use a combination of complex designs achieved by precious metals like 925 silver & brass with a thick 1-micron layer of coating made of Rhodium, which is more durable & expensive than gold. This combination of innovation, design, sustainability, and quality not only stands out but also makes your products long lasting and high-end.

For more information about Posthuman Lab please visit about us page.

Shipping

Can I change the delivery address?

No hustle. Since you ordered, you have 1 day to change your shipping address. Please send us an email with the order number and new address details at info@posthmnlab.com .

Do I need to pay taxes?

We want you to have less hustle during shopping experience with POSTHUMAN LAB. For EU customers we pre-pay your taxes.

For the rest of the world, we will handle customs declarations to minimize any tax burden, however, the final outcome will depend on your local customs, which is outside of POSTHUMAN LAB control.

The price seen on the product page will be the final price without any additional cost.

Do you ship worldwide?

Yes, Posthuman Lab offers Earth Worldwide Shipping except for Ukraine and remote areas.

How can I track my order?

After your item is shipped, you will receive an email with a tracking number. Please click this link to view the shipping status.

What are Shipping Fees?

Posthuman Lab offers complimentary shipping for orders over $300.

For orders less than $300 please check the shipping price at the checkout page.

Shipping Policy

Shipping Times

We are delighted to offer shipping to customers worldwide. Please refer to the following estimated shipping times for different regions:

United states: 5-8 days

Canada: 7-10 days

Eu countries: 3-12 days

United kingdom: 3-5 days

Asian countries: 7-10 days

Australia & new zealand : 5-10 days

All african countries: 7-10 days

China & Hong Kong: 2-4 days

Rest of the world: 7-10 days

Processing and Production Time

At Posthuman Lab, we prioritize swift processing. Once you place an order, we begin crafting your items immediately to ensure prompt delivery.

For custom-made pieces tailored to your measurements—such as the Neo Apotheosis Top, bralettes, masks, or headbands—each item is 3D printed, meticulously polished by artisans, and plated from scratch, requiring approximately 10-14 days to complete.


This approach ensures you receive high-quality, personalized accessories without unnecessary delays.

Free Express Shipping Worldwide

For orders over $300 USD, we offer free express shipping worldwide. 

Shipping Costs

Shipping costs are determined based on your location and will be displayed during the checkout process.

Customs and Import Duties

All products are tax-inclusive: the price seen on the product page will be the final price without any additional cost.

Order Tracking

You will receive a tracking number via email once your order has been shipped. This will allow you to monitor the progress of your delivery.

Delivery Address

Please double-check that your shipping address is accurate and complete before finalizing your order. Posthuman Lab cannot be held liable for items delivered to addresses provided incorrectly by the customer.

Questions or Concerns

If you have any questions or concerns regarding our shipping policy, please contact our customer support team at info@posthmnlab.com. We are here to assist you.

Posthuman Community

Do you offer Affiliate Marketing?

Yes, for becoming our affiliate member please visit here for more detail.

How can I be ahead of new releases?

Become part of the elite community by subscribing to our newsletters. Use this card below to subscription. Stay ahead of new product launches, receive prototypes for feedback, exclusive offers etc.

Lifetime Warranty

As a valuable Posthuman Lab terrestrial member, if your jewelry has lost its shine at any point of time, Posthuman Lab will cover new plating and polishing for free. In such cases, customer will be responsible for covering the associated shipping fees back to Posthuman Lab. This complimentary unlimited service is our pledge. Long-term care and maintenance support is available to our Posthuman community forever.

all rights reserved
©posthuman lab