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// current motif
©year 2024
現在のモチーフ

For General & Order Enquiries please email us at info@posthmnlab.com For Urgent Enquiries, Speedy Assistance & Post-purchase support please message us in Instagram DM.

Shipping

// 01
Do you ship worldwide?

Yes, Posthuman Lab offers Earth Worldwide Shipping except for Ukraine and remote areas.

// 02
How can I track my order?

After your item is shipped, you will receive an email with a tracking number. Please click this link to view the shipping status.

// 03
What are Shipping Fees?

Posthuman Lab offers complimentary shipping for orders over $300.

For orders less than $300 please check the shipping price at the checkout page.

// 04
Do I need to pay taxes?

We want you to have less hustle during shopping experience with POSTHUMAN LAB. For EU customers we pre-pay your taxes.

For the rest of the world, we will handle customs declarations to minimize any tax burden, however, the final outcome will depend on your local customs, which is outside of POSTHUMAN LAB control.

The price seen on the product page will be the final price without any additional cost.

// 05
Can I change the delivery address?

No hustle. Since you ordered, you have 1 day to change your shipping address. Please send us an email with the order number and new address details at info@posthmnlab.com .

Orders

// 01
Pre-Order Policy?

Pre-Order Production & Process

  • Pre-orders allow us to craft each piece based on demand, ensuring exclusivity and precision.
  • Once the cancellation window closes, your order is confirmed and enters production, meaning no further changes can be made.


Cancellation & Refunds

  • Full refund within 14 days of purchase.
  • To request a cancellation, please contact info@posthmnlab.com with your order details.


Post-Cancellation Window

  • All pre-orders are final and non-refundable as production has already begun.
  • This item is 3D-printed and perfected just for you.
  • Estimated shipping date: April 18, 2025.

// 02
Why is jewelry so expensive?

Took us 1,5 years to develop 3D printing manufacturing method. Which means we create each item as you order. This is our commitment to sustainability that allows us to reduce any waste. In addition, we use a combination of complex designs achieved by precious metals like 925 silver & brass with a thick 1-micron layer of coating made of Rhodium, which is more durable & expensive than gold. This combination of innovation, design, sustainability, and quality not only stands out but also makes your products long lasting and high-end.

For more information about Posthuman Lab please visit about us page.

// 03
I accidentally ordered the wrong size? What do I do?

No hustle.

Before the order is shipped, just let us know at info@posthmnlab.com within 1 day so we can update your order.

After the order is shipped, for more detailed information about returns & exchanges, please visit this page.

// 04
Can I exchange/return my order?

Absolutely, we offer a no hustle return process. For more detailed information about returns & exchange please visit this page.

// 05
Can I buy now & pay later?

Split your entire online purchase into 4 interest-free payments over 6 weeks with no impact on your credit score. Add your items to the cart as normal and simply check out with option Sezzle.

// 06
I changed my mind. Can I cancel my order?

Once an order is placed, you have 1 day to cancel if you change your mind. We start 3D printing your item 1-2 days post-purchase, and once printing has begun, we can't stop production or issue a refund. Quick decisions are appreciated to ensure efficiency and satisfaction.

Posthuman Community

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How can I be ahead of new releases?

Become part of the elite community by subscribing to our newsletters. Use this card below to subscription. Stay ahead of new product launches, receive prototypes for feedback, exclusive offers etc.

// 02
Do you offer Affiliate Marketing?

Yes, for becoming our affiliate member please visit here for more detail.

// 03
Can I rent Posthuman Lab items for MV, Photoshoot, Celebrity styling?

For any renting services, please enquire us directly at info@posthmnlab.com providing a detailed description of the event.

Be aware that a signed contract and deposit are required to rent any PHL products.

Lifetime Warranty

As a valuable Posthuman Lab terrestrial member, if your jewelry has lost its shine at any point of time, Posthuman Lab will cover new plating and polishing for free. In such cases, customer will be responsible for covering the associated shipping fees back to Posthuman Lab. This complimentary unlimited service is our pledge. Long-term care and maintenance support is available to our Posthuman community forever.

Customised Items Warranty

Please note that if you have ordered a customised item like Mask, Top, Bralette Headband, we cannot accept returns or cancellations as these items are 3D printed & adapted specifically to your unique requirements.

Cancellation Policy

Once an order is placed, you have 1 day to cancel if you change your mind. We start 3D printing your item 1-2 days post-purchase, and once printing has begun, we can't stop production or issue a refund. Quick decisions are appreciated to ensure efficiency and satisfaction.

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