Refund policy

Eligibility & Timeframe

• 14-Day Return Policy: request within 14 days of receiving your order.
• 14-Day Exchange Policy: swap for a different size, colour, or product within 14 days of receiving your order.
• Purchases made between November 23 and December 31 are eligible for exchanges and returns until January 30.

Exchanges

• Same-Product: available for size or colour swaps.
• Different-Product: price adjustments will apply if there's a cost difference.
• Defective or Incorrect Items: a replacement is offered for damaged, scratched or wrongly shipped items.

Returns & Refund Conditions

To qualify for a full refund, your item should be unworn, in its original condition, and returned with all original packaging and tags.

Returns may not be accepted if:

• The item shows wear or damage
• The item was purchased on sale
• The item has been engraved

Non-Returnable & Non-Exchangeable Items

• Completed custom & bespoke projects (see "Custom & Bespoke Projects" below)
• Engraved items: once an item has been engraved, it cannot be returned or exchanged, as the personalisation makes it unsellable. Please double-check your engraving details before confirming your order. This does not affect your rights for items that arrive defective, damaged, or engraved differently from what you approved.
• Customised items that require individual measurements (Neo Apotheosis Top, Bralettes, Masks or Headbands)
• Earrings, Nose & Lip cuffs (for hygiene reasons)

Custom & Bespoke Projects

Custom and bespoke projects are designed and produced individually for each client and are considered final sale. Once a custom project has been completed, the piece or pieces created for that project cannot be returned, exchanged, or refunded.

If your order arrives damaged or faulty, Posthuman Lab takes responsibility and will repair, remake, or refund it.

How to Initiate a Return or Exchange Request

Kindly visit our Return & Exchange Center for step-by-step instructions & to initiate a return or exchange request.

Return Shipping Cost & Taxes

• Return due to Customer Reason (e.g., change of mind, size or color preference): the customer is responsible for return shipping costs.
• Return due to delivery damage, product defect, or incorrect item: Posthuman Lab will provide a prepaid return shipping label for US customers. For other regions, the return shipping cost will be refunded once an item is received.

Refund Process & Timelines

Returned items are inspected on arrival. Approved refunds are issued to the original payment method within 2 to 3 business days. Processing may extend during peak periods.

Customs and Import Taxes

• Original taxes and duties are non-refundable.
• For customer-initiated returns, import fees on the return shipment are the sender's responsibility and must be prepaid. Parcels with unpaid customs fees may be refused on arrival.

Questions or Concerns

For any questions or feedback, please contact us at info@posthmnlab.com. We're dedicated to providing an exceptional service to our Posthuman Lab community.